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Effective February 2016

COMPAREX Canada Privacy Policy

Protecting your Personal Information

COMPAREX Canada Inc., along with our affiliates and subsidiaries (“COMPAREX”, “we”, “us” or “our”), respect your concerns about privacy and value the relationship we have with you.  This Privacy Policy applies to the COMPAREX websites that provide a direct link to this Policy (collectively, the “Site”).  It does not apply to COMPAREX websites that have their own separate privacy policies or notices.

This Privacy Policy describes the types of personal information we collect on the Site, how we use the information, with whom we share it, and the choices available regarding our use of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices.

Click on one of the links below to jump to the listed section:

Information We Obtain

We may obtain certain personal information (such as your name and contact details) when you choose to provide them through our Site.  The types of personal information you may provide to us includes:

  • Contact information (such as name, postal address, email address, mobile or other phone number);
  • Username and password to access COMPAREX products and services online;
  • Account number;
  • Payment information (such as your payment card number, expiration date, delivery address, and billing address);
  • Content you provide (for example, when you complete our Contact Us online form); and
  • Information provided to us by social networks or mobile applications when you visit our social media platforms or use one of our social networking or mobile applications (such as your name, profile picture, likes, location, friend list and other information described when you connect with the social networking application, and your geo-location details when using one of our mobile applications).

When you visit this Site, our social media platforms, or our social networking or mobile applications, we may also collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.  The information we obtain in this manner includes IP address, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our Site, and dates and times of visits to our Site.  A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser.  A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.  Through these automated collection methods, we obtain “clickstream data,” which is a log of content on which a visitor clicks while browsing a website.  As the visitor clicks through the website, a record of the action may be collected and stored.  Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies.  Please note, however, that without cookies you may not be able to use all of the features of our Site.

How We Use the Information We Obtain

We may use the information we obtain through the Site to:

  • Create and manage your online account;
  • Offer and provide products and services to you;
  • Communicate with you about, and administer your participation in, surveys, events, programs, promotions and other offers;
  • Display content on our Site;
  • Process your payments;
  • Respond to and communicate with you about your inquiries and requests and provide information you request;
  • Register your purchased products and provide product and service support;
  • Process claims we receive in connection with our products and services;
  • Operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing, billing reconciliation and collection activities and other internal functions);
  • Perform data analysis and other analyses and processing (including market and consumer research, trend analysis, financial analysis, anonymization, encryption and tokenization of personal information);
  • Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
  • Comply with and enforce applicable legal requirements, relevant industry standards and our policies.

In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as (i) customizing our users’ visits to our Site, (ii) delivering content (including advertising) tailored to our users’ interests and the manner in which our users browse our Site, and (iii) managing our business.  We also use this information to help diagnose technical and service problems, administer our Site, identify users of our Site, and gather demographic information about our users.  We use clickstream data to determine how much time users spend on web pages of our Site, how users navigate through our Site, and how we may tailor our Site to better meet the needs of our users.

This Site also uses Google Analytics, a web analytics service provided by Google, Inc.  Google Analytics uses cookies to help us analyze how visitors use the Site.  The information collected (including IP address) is disclosed to Google, which uses the information to evaluate use of the Site.  You may deactivate the ability of Google Analytics to analyze your browsing activities on this Site.  To learn more about Google Analytics and exercise your choices with respect to their collection of information on this Site, please click here: https://tools.google.com/dlpage/gaoptout.

We also may use the information in other ways for which we provide specific notice at the time of collection.

Online Tracking

On the Site, we may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests.  This section of our Privacy Policy provides details and explains how to exercise your choices.

You may see certain ads on other websites based on your visits to our Site because we participate in advertising networks administered by third-party vendors.  Ad networks allow us to target our messaging to users considering demographic data, users’ inferred interests and browsing context.  These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs and web beacons.  The networks use this information to show you advertisements that are tailored to your individual interests.  The information our ad network vendors collect includes information about your visits to websites that participate in the vendors’ advertising networks, such as the pages or advertisements you view and the actions you take on the websites.  This data collection takes place both on our Site and on third-party websites that participate in the ad networks.  This process also helps us track the effectiveness of our marketing efforts.  To learn more about how to opt out of ad network interest-based advertising, click here.

We utilize Google Display Advertising (such as Remarketing with Google Analytics, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting) to (1) show you our ads on other websites based on your prior visits to our Site, and (2) better understand our ad impressions and use of ad services. In connection with the Google Analytics Demographics and Interest Reporting service, we may use data from Google’s interest-based advertising or third-party audience data (such as age, gender and interests) with Google Analytics to understand and improve our marketing campaigns and Site content.

You can opt out of Google AdWords remarketing service and Google Analytics for Display Advertising by clicking here.

Our Site is not designed to respond to “do not track” signals received from browsers.

Information We Share

We do not sell or otherwise disclose personal information we collect about you, except as described here.

We may share your personal information with:

  • Our affiliates and subsidiaries for the purposes described in this Privacy Policy;
  • Service providers who perform services on our behalf based on our instructions. When we engage service providers to store or process personal information, our policy is to have in place contractual provisions with those service providers limiting the purposes for which the information is being transferred to them and stipulating security requirements for that information.  We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.  Examples of these service providers include entities that process credit card payments, fulfill orders, and provide web hosting and marketing services.
  • Other third parties with your consent.

In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

Your Choices

We offer you certain choices in connection with the personal information we collect from you, such as how we use the information and how we communicate with you.  To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified in the How to Contact Us section of this Privacy Policy.

Access and Correction

Subject to applicable law, you may (i) have the right to access certain personal information we maintain about you and obtain a copy of that information, (ii) update or correct inaccuracies in that information, (iii) object to our use of your personal information, and (iv) block or delete your personal information from our database.  To exercise these rights, please contact us as indicated in the How to Contact Us section of this Privacy Policy.  To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information.

Data Transfers

We may transfer the personal information we collect about you through the Site to subsidiaries, affiliates and service providers in countries other than the country in which the information was originally collected, including the United States. Those countries may not have the same data protection laws as the country in which you initially provided the information and in some countries, your personal information may be accessed by governments, law enforcement authorities or the courts. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy.  If you have any questions regarding our policies and practices relating to transfer of personal information, please contact us as specified in the How to Contact Us section below.

How We Protect Personal Information

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

We retain personal information as long as is required for the purposes identified when you provided the personal information, and for any new purposes identified by us and consented to by you, unless a longer retention period is required or permitted by law.

Links to Other Websites

Our Site may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked websites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the websites, or the privacy practices of the websites.

Updates to Our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our personal information practices. We will post a prominent notice on our Site to notify you of any significant changes to our Privacy Policy and indicate at the top of the Policy when it was most recently updated.

How to Contact Us

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact our Chief Operating Officer, George Barrett, at george.barrett@COMPAREX.com.